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Customer Service Representative II

Location : Detroit, MI
Job Type : Temp/Contract to Direct
Hours : Full Time
Travel : No
Relocation : No

Job Description :

  • Manages incoming claims that are against 'Company' (via email, right fax and US Mail) 

  • Send out letters and Claim affidavit to customer per customer requests 

  • Monitors Claims email box and forward to appropriate department for handling 

  • Logs incoming work for electric Claims Reps into C360 and routes to appropriate claim rep or responsible department (AMI, Tree Trim, Gas, Legal, Corporate Insurance) 

  • Notes accounts for any activity completed 

  • Handles MPSC Complaints 

  • Facilitates closure of complaints received 

  • Determine if Electric Damage Claims are responsible for complaint 

  • Work with claim rep to prevent any delays on completion 

  • Handles Customer Cares Complaints 

  • Determine if Electric Claims are responsible for defect 

  • Work with customer to get needed information 

  • Note accounts as needed Can Help Complaints 

  • Upload and prepares all data sent by customers for claim reps 

  • Scan documents (pictures, receipts etc) and prep for developing cases 

Required Qualifications :

  • Excellent customer service skills; 2 or more years experience in a Customer Service environment 

  • Must be organized 

  • Must be able to multi-task 

  • Must be able to utilize Outlook, MS Office (Word, Excel, Powerpoint, Smart Sheet) 

  • Able to analyze accounts 

  • Respond to customer inquiries 

  • Utilize Customer Relationship Management system (SAP) 

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